Customer integration through a service platform
Luce Innovative Technologies has deployed a service platform that marks a new architectural base in SEUR: connection with operational systems, availability of information through managed APIs and integration with streaming platforms performing large data loads without overloading services.
Thanks to Microsoft Azure managed systems, maintenance and updating is very efficient and agile.
SEUR’s challenges consisted of improving the user experience for customers, achieving scalability and stability by facilitating integration and improving operations.
Luce deployed a service platform marking the new architectural base in SEUR. It connects operations and makes information available with streaming platforms.
SEUR has reduced up to 50% of the effort in manual processes, 90% of FTP and email integration errors, and a 99.99% reduction of the SLA in Microsoft Azure.
Generates automation, scalability and flexibility that a DevSecOps strategy requires.
Luce Innovative Technologies implemented a Service Platform in SEUR reducing efforts in manual processes, correcting errors and improving integration times with new customers.
In addition, the centralization of customer data in real time in a Data Lake allows the exploitation of information, which helps the company to discover new use cases on an almost weekly basis.
Finally, with the incorporation of an API Manager, consumption plans have been established to be able to adapt to the requirements of each of its customers.
Our customers say
Thanks to this technology, we can integrate into the value chain of our customers, saving them a lot of effort without changing their processes”
The key is to give our customers the capacity and service they need, when they need it. In this mission, the cloud plays a pivotal role”
Today, more than 90% of our customers work directly on our IT systems. This allows us to provide real-time information and generate value 24×7″
David Fernández De Frutos
Head of Software Architecture and Development at SEUR