Valuing the quality of our services.
At Luce IT, we believe that the key to success lies in listening carefully to our customers. The 2024 satisfaction survey has allowed us to learn first-hand how they value our work and, above all, to reaffirm our commitment to excellence and innovation.
Once again this year, our customers have given us an average score of 9 in our satisfaction surveys.
A Commitment that Reflects in Numbers
This year’s results highlight several aspects that consolidate our position as a strategic partner:
- Total Trust: Over 95% of our clients would recommend us, reflecting the strength of our relationship and the high level of satisfaction.
- Team of Excellence: Our clients highly value the professionalism and knowledge of our team with a 9, positioning it as one of the pillars of our success.
- Constant Innovation: 95% of customers highlight our innovative approach, reaffirming that at Luce IT we strive to always be one step ahead.
- Commitment and Support: The availability and responsiveness of our team has been rated with a 9 and widely recognised, which positions us as a strategic ally for our clients.
The pillars for a winning strategy: Innovation and Quality
In a dynamic and competitive environment, maintaining a high level of satisfaction means not only offering quality solutions, but also anticipating the needs of the market and our customers. For this reason, at Luce IT we work every day to:
- Enhancing the consultative approach: Providing insights and industry trends that enable our clients to remain leaders in their fields.
- Strengthening the strategic relationship: Actively listening and adapting to the particularities of each business, to offer customised solutions that generate a real impact.
- Guaranteeing excellence in every delivery: Optimising processes and ensuring that each project is executed with high quality standards and meeting deadlines.
Looking to the Future
The results of the 2024 survey are a reflection of the effort and passion we put into every project. With a strong base of satisfied customers and a clear focus on innovation, we remain committed to growing with them, learning and improving at every step.
Luce IT, your trusted technology innovation company
The Luce story is one of challenge and non-conformity, always solving value challenges using technology and data to accelerate digital transformation in society through our clients.
We have a unique way of doing consulting and projects within a collegial environment creating “Flow” between learning, innovation and proactive project execution.
At Luce we will be the best by offering multidisciplinary technological knowledge, through our chapters , generating value in each iteration with our clients, delivering quality and offering capacity and scalability so they can grow with us.
