Innovation, Trust and Commitment. That’s how our customers rate us.
In a sector as dynamic and demanding as technology, where satisfaction averages tend to fluctuate and supplier turnover is high, consistency is the hardest value to find. Today, at Luce IT, we are proud to announce that 2025 has been our best historical year in perceived customer quality.
We have just closed our Annual Satisfaction Survey and the results not only validate our methodology, but highlight what we have always defended: technology only works when there is an exceptional human team behind it.
But what is behind these numbers? Here we tell you about the 4 pillars that have made this year a milestone for us.
The pillars why Luce IT clients repeat
1. Clients who recommend: 4.73 out of 5
Beyond complex metrics, the ultimate proof of quality is a simple question: Would you recommend us?
The answer has been resounding. We have reached an average recommendation score of 4.73 out of 5. This data places us in a privileged position in the market. It means that the vast majority of our clients are not only satisfied with the deliverable, but act as active promoters of our brand, vouching for the quality of our work to third parties with their own reputation.
How did we achieve it? The culture of “Continuous Listening”. We do not manage projects blindly. We treat client feedback as just another critical data point. By maintaining fluid and constant communication, we ensure that expectations are always aligned with results, generating that trust which leads to recommendation.
2. Technical Excellence as Standard (4.82/5)
If anything defines us, it is knowledge. The best-rated variable in the entire survey has been team training, bordering on perfection with a 4.82 out of 5.
The most shocking data point is not just the average, but the unanimity: 100% of the responses regarding team training were positive. Our clients value, above all, that our consultants master technology and business, providing value from day one.
“Continue providing the team with such qualified and prepared people from day 1.” – Client feedback (Banking Sector).
3. Proactivity: Forget about putting out fires to prevent them.
In the IT world, it is common for providers to limit themselves to reacting to incidents (break-fix model). At Luce IT, we have broken that dynamic.
79% of our clients state that the Luce IT team anticipates problems, resolving difficulties before they impact the business. This prevention capability is what allows us to offer not just solutions, but peace of mind.
The key? Observability and Pretesting. We use advanced monitoring tools and apply rigorous testing protocols. We don’t wait for the user to report an error; we analyze patterns to detect anomalies before they affect the service.
4. More than providers, Strategic Partners
The survey reveals a fundamental fact about how the organizations we work with perceive us. More than 95% of clients see us as a “Partner” or a strategic ally, moving away from the traditional figure of a spot provider.
This relationship of trust translates into a Global Average Score of 9.12 out of 10 at the close of 2025, consolidating a trend of excellence that we have consistently maintained above 9 in recent periods.
Success is shared
These results are not just numbers; they are the reflection of the trust that leading companies place in us and the daily effort of a team that does not settle for just “complying.”
Thanks to all our clients for pushing us to be better, and to the Luce IT team for demonstrating that, with talent and commitment, excellence has no ceiling.
Want to know what it feels like to work with a team rated 9.12/10? Let’s talk.
Frequently Asked Questions about a Technology Partner
What differentiates an IT provider from a strategic technology partner?
The difference lies in involvement and proactivity. A reactive provider solves specific incidents, while a strategic partner (like Luce IT, rated at 95% in this aspect) anticipates problems, understands the client’s business objectives, and proposes innovations to improve long-term profitability.
Why is the recommendation rate important when hiring a technology consultancy?
The recommendation rate measures real satisfaction and the trust of current clients. A high score (like Luce IT’s 4.73/5) guarantees that the company has a proven track record of success and stability, significantly reducing risk for new companies deciding to hire their services.
How does Luce IT ensure the technical quality of its teams from day one?
Through a culture of continuous training and mentoring. With a training rating of 4.82/5, Luce IT ensures that its consultants not only have technical certifications but also understand the business context, allowing them to provide value and autonomy from the start of the project without slow learning curves.
