Smart review of comments in the App

The application of LIA, the intelligent assistant created by Luce with Generative AI, has managed to reduce the processing and review times for comments on an app by more than 99.82%.

The implementation of the intelligent assistant with GenAI has drastically reduced comment review times by efficiently transforming processes. This monitoring is valid for both app stores such as Google Play or Apple Store, and for improving reviews of your business profile on Google (Google Business).

Advantages gained

Reduce times: what used to take 2 days now takes 5 minutes.
Provide automated support, answer frequently asked questions.
Improve operational efficiency.
Offer a faster and more personalised user experience.
Reduce the workload of human resources.
Optimise resources and provide continuous assistance.

Description of the solution

LIA is much more than an Intelligent Assistant. Created with Generative AI, it has countless use cases that are easy to apply in all organisations.
LIA is designed to provide intelligent responses, simplify tasks and revolutionise the way we interact with technology.

LIA was recently awarded in the international competition Gen AI by Google Cloud in the category “Superior Business Value and ROI”, held at the end of 2023, and is the basis for quickly unifying all your AI use cases.

From improving the user experience for both customers and employees, LIA helps by providing insight into business KPIs and performing end-to-end processes, among other examples, such as optimising comments in an app. Everything is possible with LIA!