Optimise processes, increase productivity and reduce errors.
Efficiency and accuracy are essential to maintain a competitive advantage. Business process automation has become fundamental to any organisation that aspires to success. Implementing automation solutions transforms the way you operate, improving productivity and significantly reducing errors in repetitive tasks.
These initiatives not only streamline internal operations, but also boost the ability to deliver a seamless and reliable service to customers.
What is Process Automation and why is it so Important?
Process automation involves using technology to execute tasks and workflows with minimal human intervention. This approach ranges from simple administrative tasks to complex workflows, allowing you to reduce operational burden, minimise errors and spend more time on strategic activities.
Automating previously time-intensive and error-prone tasks helps optimise critical processes, lowers costs and, most importantly, reduces the possibility of human failure. Below, we share the key benefits we have achieved through automation in our operations.
Benefits of Automation
- Increased Productivity: Automating tasks such as infrastructure deployment or configuring cloud backups frees our teams to focus on more strategic tasks, increasing overall business productivity.
- Reduced Human Error: Automation minimises the likelihood of errors in repetitive and precise tasks, such as deploying complex architectures. This reduces the time spent correcting errors and ensures consistent results.
- Optimised Response Time: Thanks to automated processes, response times for customer requests and internal projects have been drastically reduced, improving our ability to reliably meet deadlines.
- Scalability and Flexibility: Automation allows operations to be easily scalable without the need for additional staff on repetitive tasks, giving us a competitive advantage in expanding operations.
- Improved Customer Satisfaction: With fewer errors and optimised response times, customer satisfaction has improved substantially, strengthening our reputation and cementing long-term business relationships.
Technologies Empowering Our Automation
To implement effective automation solutions, we use state-of-the-art tools and technologies to achieve the best results. These include:
- Infrastructure as Code (IaC) with Terraform: Terraform facilitates the deployment and management of complex infrastructures in multiple environments (AWS, Azure, Google Cloud, VMware, among others). This tool allows us to optimise more than 80% of the time invested in configuring complex architectures and to have a backup and versioning of our infrastructure.
- Automated Runbooks: Automated runbooks allow us to quickly and reliably configure critical environments in emergency situations. Their combination with Terraform has been key to responding quickly in recovery scenarios.
- Robotic Process Automation (RPA): RPA handles repetitive, rule-based tasks such as reporting and request processing, eliminating the need for manual intervention.
Success Stories: Real Automation Use Cases
To illustrate the positive impact of automation, we share two recent success stories:
- Infrastructure Automation with Terraform: The adoption of Terraform as an Infrastructure as Code (IaC) tool has transformed the deployment of complex architectures, optimising the time spent in this process by more than 80%. Previously, deploying test, development and production environments required manual configurations that could take days; now, these deployments are done in a matter of hours
Benefits gained:- Flexibility: Allows infrastructure to be managed across multiple environments and cloud providers with a single tool, simplifying administration.
- Time and cost savings: Automates repetitive tasks and eliminates the need for manual scripts for temporary deployments.
- Improved accuracy and consistency: Automated management and versioning of infrastructure reduces the risk of human error.
- Increased agility: Facilitates rapid and secure change implementation, improving business responsiveness.
- Cloud Backup Service: Recently, the servers hosting 18 users’ corporate machines suffered a storage corruption and there were not enough resources in the on-premise cluster to restore them immediately. Thanks to Terraform and pre-configured automated runbooks, we were able to get 18 machines up and running in the cloud with the necessary configurations (network connectivity, domain join, shared folders, among others) in just 90 minutes, reducing service interruption to a minimum.
Advantages obtained:- Reduced unavailability: By quickly providing a backup in the cloud, we managed to reduce equipment downtime by 95%.
- Reduced manual intervention: Deployment automation reduced manual intervention by 90%, enabling fast and efficient recovery.
Preparing for the Future of Automation
Automation continues to evolve, and we are committed to adopting new technologies that enable us to improve our efficiency and continue to deliver exceptional service to our customers. Infrastructure as code and automated systems have not only provided us with an operational advantage, but have proven their value in critical scenarios, ensuring business continuity.
With each new automated process, we position ourselves as an agile organisation ready to meet the challenges of an ever-changing marketplace. Automation is not just an operational tool; it is a strategy that drives us towards a competitive and sustainable future.
Luce IT, your trusted technology innovation company
The history of Luce is a story of challenges and nonconformity, always solving value challenges using technology and data to accelerate digital transformation in society through our clients.
We have a unique way of doing consulting and projects within a collegial environment creating “Flow” between learning, innovation and proactive project execution.
In Luce we are going to be the best offering multidisciplinary technological knowledge, through our chapters, generating value in each iteration with our clients, delivering quality and offering capacity and scalability so that they can grow with us.
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