Luce IT’s Ana, the pioneer Generative AI virtual assistant for Public Administration powered by Google Cloud
The Valladolid City Council in partnership with Luce IT, has launched Ana: a pioneer Generative AI virtual assistant for Public Administration powered by Google Cloud’s technology. This project highlights how citizen interaction can been revolutionized by technology that facilitates immediate and personalized access to municipal information and procedures. With Ana, Valladolid is taking a major step forward in the digital transformation of public services, demonstrating the commitment to modernize and optimize administrative management.
The City Council’s challenge
Before Ana’s arrival, the Valladolid City Council faced the challenge of modernizing the digital experience for citizens. Although information was available, it was scattered across different platforms, which complicated access to certain procedures and services. In addition, response times were slow, leading to frustration for many users who were unable to resolve their queries quickly.
The solution had to ensure that citizens could easily access information on municipal procedures, facilities, and public services without having to navigate through multiple sources or perform lengthy searches. The challenge was not only technical but cultural by bringing an advanced Generative AI tool to the traditionally less- digitizsed public-administration sector.
The solution: Ana, a Generative AI virtual assistant for Valladolid City Council.
To solve this challenge, Luce IT, in collaboration with Google Cloud, implemented Ana, a virtual assistant based on Generative AI. Ana’s design is focused on attending, in an agile and efficient way, the most common queries of citizens. Topics include:
- Administrative procedures (registration, registration, licenses, etc.).
- Municipal facilities and activities
- Subsidies and local services
In addition to providing quick answers, Ana also offers an intelligent search, displaying documents and links relevant to the queries made. Its ability to handle large volumes of information and filter results accurately allows citizens to get what they are looking for almost instantly, without compromising the security or confidentiality of the information.
The synergy between Luce IT and Google Cloud was key to fully leveraging the capabilities of Generative AI, ensuring a smooth and efficient implementation.
Luce Intelligent Assistant served as the basis for integrating AI with the City Council’s systems, achieving a significant digital transformation.
Advantages of Generative AI in the public sector.
The introduction of Generative AI in the public sphere represents a revolution in the way citizens and local governments can interact. This technology has a number of advantages including:
- Optimization of human resources: Ana takes care of repetitive and frequently asked questions, allowing City Hall employees to focus on higher, value-added tasks.
- 24/7 availability: Unlike traditional schedules, Ana is available at all times, making it easier for citizens to resolve their queries outside of office hours.
- Ease of use: Ana’s interface is intuitive and accessible to anyone, regardless of their familiarity with technology, which lowers the barrier to entry for a wide range of users.
- Scalability: This model can be implemented in other municipalities and public entities, allowing for easy and rapid expansion of digital services.
Results and benefits for citizens
Since Ana began operating, the citizens of Valladolid have experienced a remarkable change in the way they interact with the public administration. Now, they can get quick responses to their queries without having to wait long periods or make multiple calls. Access to public information is much more direct and transparent.
The results have been so positive that many Valladolid City Council members have expressed theirits satisfaction with the project. “We are proud to be the first City Council in Spain to use this innovative technology” one public official said.Ana reinforces our commitment to modernization and efficient public service. This project demonstrates how technology can simplify access to public information and improve citizens’ lives.”
In addition to improving the citizen experience, Ana has also contributed to reducing the workload in citizen services, allowing employees to focus on more complex or personalized tasks.
The implementation of Ana is a milestone in the digital transformation of public administrations in Spain. This virtual assistant not only improves interaction with citizens, but italso positions Valladolid as a benchmark in the modernization of public services.
To learn more about this success story, click here.
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