SEUR has transformed the way it interacts with its customers thanks to the service platform implemented by Luce using Microsoft Azure technology.
The integration platform implemented thanks to Microsoft Azure technology has meant a big change for SEUR customers. They can now manage in real time, and in bulk, their shipments and pickups through a variety of fully customized channels.
SEUR customers receive personalized information at all times in terms of format, frequency and reception channel with the status of the service provided.
The adoption and adaptation of the new system has been possible thanks to the Microsoft Azure cloud where the entire infrastructure capable of supporting the platform in an elastic, scalable, maintainable and monitorable way has been deployed.
With the service platform, in addition to improving the user experience for its customers, SEUR has achieved, among other results, a reduction of up to 50% in manual processes and integration times and a reduction of up to 90% in FTP and email integration errors.
The real-time centralisation of customer data in a Data Lake enables the exploitation of information, which has allowed SEUR to discover new use cases on an almost weekly basis. Finally, with the incorporation of an API Manager, consumption plans have been established to be able to adapt to the requirements of each of its customers.
These are some of the words of David Fernández De Frutos, Head of Architecture and Software Development at SEUR about the Customer Integration Platform deployed at SEUR:
Today, more than 90% of our customers work directly in our IT systems. This allows us to provide real-time information and generate value 24×7.
SEUR, a pioneer in express transport with nearly 80 years of history, leads the sector in Spain with three main business lines: international, e-commerce and B2B business.
In its constant commitment to innovation, it has developed solutions that improve the customer experience, such as Predict, an interactive system for arranging delivery, or SEUR Now, for super-urgent deliveries in one or two hours.
As part of DPDgroup, one of the largest international express transport networks that includes brands such as DPD, Chronopost and SEUR, among others, it makes deliveries all over the world.
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