Valladolid City Council
Artificial intelligence

Gen AI

Ana: first generative AI virtual assistant in Administration

Valladolid City Council

Valladolid City Council needed to improve interaction with citizens on its website to improve the user experience and provide quick responses to queries.

The project involves the implementation of a virtual assistant with Generative AI, using Google Cloud technology and the expertise of the Luce IT team.

First virtual assistant based on Generative AI in a City Council. It provides citizens with access to information on procedures, activities and subsidies, among others.

Silvia Tomillo on "Let's Talk About... Technology"

In our latest episode of "Let's Talk About... Technology", Silvia Tomillo (Councillor responsible for administrative modernisation) explains how they have managed to humanise technology to bridge the digital divide, optimise the use of public resources and turn every citizen enquiry into actionable data for smarter governance.

Press play to find out why this project has become a benchmark for efficiency and accessibility in 21st-century public administration.

Ana

A Generative AI Assistant

Luce becomes a key technology partner for Valladolid City Council, guiding the adoption of IAGen together with Google Cloud, defining the use case, aligning needs and implementing Ana, based on Luce Intelligent Assistant to improve the citizen experience.

Read the full case

We are proud to be the first City Council in Spain to make available to citizens an innovative technology such as Ana, whose success reinforces our commitment to modernisation and efficient public service".